Shipping & Returns
Last updated: October 17, 2026
Every Ski Baltimore piece is made to order, printed and finished just for you after you check out. That’s how we keep drops fresh and waste low. It also means we can’t take back pieces that were made exactly as ordered, so please read this before you buy.
Shipping
- U.S. shipping: $9 flat rate. Free shipping on orders over $85, and members always get free shipping.
- Timing: because each piece is made for you, orders arrive in 7–10 business days. You’ll get a tracking email as soon as your order ships.
- Check your address. We ship to the address entered at checkout. If an order is delayed or returned because of an incorrect address or phone number, reshipping is at your cost.
Our Quality Guarantee
If something isn’t right, we’ll make it right. Contact us within 14 days of delivery if your order arrives:
- Misprinted: the design is printed incorrectly
- Damaged: torn, stained, or damaged in transit
- Defective: a flaw in the garment or the print
- Wrong: a different item, size, or color than you ordered
- Lost: tracking shows no delivery (contact us within 14 days of the estimated delivery date)
What you get: a free replacement or a full refund, your choice. Most claims are handled with photos; you usually won’t need to send anything back. If we do need the item returned, we’ll send instructions and cover the return shipping.
Size and preference
Because every piece is made to order, we don’t accept returns or exchanges for size, fit, color preference, or change of mind. All sales are final unless your order is covered by our Quality Guarantee above.
Get the right fit the first time:
- Every product has a Size guide with full garment measurements (measured flat). Compare them with a favorite piece you already own.
- Between sizes? Size up for a relaxed fit.
- Not sure? Ask us before you order. Email Privilege@SkiBaltimore.com with the piece and your usual size, and we’ll help you choose.
How to report a problem
Email Privilege@SkiBaltimore.com within 14 days of delivery (members can also use Report an issue on the order in the Members area) with:
- Your order number
- Photos (or a short video) showing the issue, plus the care label if the garment is defective
- A short description of what’s wrong
We review every request within 7 business days and reply with next steps. Please don’t mail anything back until we’ve approved it; items sent without approval can’t be accepted.
What we can’t accept
- Items that have been worn, washed, stained, altered, or damaged after delivery (unless the issue is a defect)
- Damage from misuse or not following the care instructions
- Claims made more than 14 days after delivery
- Orders delayed because of an incorrect address or phone number provided at checkout
- Changes or cancellations after production has started. If you need to change something, email us right away
Refunds
Approved refunds go back to your original payment method, in the currency you paid. Your bank or payment provider usually takes 5–10 business days to show it. If we refund a whole order because of our mistake, we refund the shipping too.
Gathering tickets
Tickets for Gatherings aren’t covered by this policy. See the terms on each Gathering’s page.
Questions about an order? Privilege@SkiBaltimore.com. Include your order number and we’ll take it from there.
